Okay, so maybe it’s me – maybe it’s the paranoia of thinking that one of my family members is following my supposedly anonymous blog – but recently I feel as though the blogger in me has died. It’s not as though I’ve got much going in preventing me from logging back onto WordPress and writing until I’m blue in the face – I mean, I’ve been working, but not to the extent that I can’t plonk my arse in front of a laptop for twenty minutes and just write.
But now, I find myself motivated to write another post on this blog for no other reason that I am pissed off right to the moon and back. As some of you may know, alongside my degree, I work in retail, which seems to be an industry in which people feel as though they can treat other humans however they so choose for no reason other than the fact that they’re wearing the company uniform. The tagline that the customer is always right infuriates me most, as they very seldom are.
Now, I don’t know if I’m not technically supposed to name the place I’m working at for legal reasons, so, just to be safe, I’ll just go with the description that I work in one of the UK’s largest news agents that gets a pretty bad rep and I think you’ll all get the gist.
Anyway, today ended like every other normal day. The time was 2:57pm turning 2:58pm and, at the end of each day, we have to bundle up all of our unsold newspapers, fill in two forms to say how many we are sending back, tie them up, cover them in stickers, and take them out the back ready to be collected to be sent away. On a normal day, this must normally done by 5:30 – that’s when my store closes – but working on a Sunday, we close at 3, which, conveniently, is also the point at which I’m no longer getting paid to be there. This means that as we countdown to the closing time, we get everything ready: machines are turned off or logged out of, any signs that are outside are brought in, and, you guessed it, the papers are bundled up.
So, like every other day, I had the papers all ready and bundled by approximately 2:57pm and as the time was turning from 2:59pm to 3:00pm, I had a man come in, having briefly checked the opening times on the door outside and decided that I would still serve him. I was walking to lock the door as he entered and he saw the pile of Sunday Times tied up on my trolley ready to be taken into the back and not so subtly uttered the word “shit”, realising that he’d missed the four-hour window he had to collect his newspaper.
He saw that I was walking up to the door and pompously tapped his coupon on the side of one of my bundles and said “Sunday Times please” in a tone that said you will undo this bundle because I am the customer and you will do what I want. Now, I’m not one that responds well to pomposity and I’d already put all of the paper work through the system, so I told him just that. The only way that he was going to get his paper was if he was really, really nice to me, which of course he wasn’t.
Instead, he looked down at his watch and said “your closing time is three, not five to three,” and still continued to look at me with the same expectant face that suggested I should undo everything I had just done to ensure that I left work on time. I replied saying “but it’s not five to three,” and walked over to the till to prove it. He then stormed out of the shop and called me a plethora of things on his way out.
That happened nearly two hours ago and I’m still seething. So please please please pleeease be polite to the sales assistant serving you. Please stop complaining about self-service machines (because believe me they’re going NOWHERE) and if ever the impulse comes across you to act like the entitled little dweeb who came into my store today, suppress it with all of your heart, soul, might and mind, and try to remember that the person behind the till may perhaps be coming to the end of a 6 hour shift without so much a toilet break and who hasn’t eaten anything in nearly 8 hours.
If ever one is in doubt of how to act towards any employee of any establishment, one should consider purchasing their newspaper elsewhere and is advised to insert it somewhere where the sun doesn’t shine while their at it.